If you suspect scammers are trying to access your personal information, report the incident to FNB, either via the banking app, or by phoning 08. Please keep in mind that the PIN will expire in sixteen (16) hours. To withdraw money, go to the closest ATM and enter your PIN. FNB will send you an SMS with your 4-digit eWallet PIN. Virgillito said FNB customers can learn about the most recent fraud scams and how to avoid falling victim through the bank’s trusted digital platform under the Security Centre tab. Follow the instructions below to get your FNB eWallet PIN: Dial 1202771 on your smartphone. The prevention of fraudulent activities such as remote access, phishing, vishing, and many more, requires financial institutions and consumers to work together, Jerome Namaseb, Head of Retail Transactional Banking, warns that a new scam has emerged. “We monitor such scams 24/7 and have made it our responsibility to educate our customers as well as warn the public. Giuseppe Virgillito, Head of Digital Banking said FNB’s “utmost priority is to protect customers and empower them to protect themselves”. If the client gives the caller the OTP, the scammer would be able to access the victim’s eWallet, along with all future wallet transfers.įNB said it will never send an eWallet payment confirmation from a personal mobile number.ĪLSO READ: Here’s how to stay ahead of online scammers How to keep your FNB account safeįNB will never ask for remote access to your devices, and no FNB employee is authorised to ask customers for their OTSs, pins, passwords, card numbers or CVV numbers. The scammer will then call the client with an excuse in an attempt to obtain the OTP. This action triggers an OTP (one-time pin) notification, asking the FNB customer to confirm if they are indeed attempting to link their wallet. Scammers have been using this modus operandi for months and will select a random cellphone number and attempt to link the eWallet number to their own smartphone. When the victim installs the remote access app, their credentials may be compromised, and the fraudsters could easily obtain their login information. Victims may receive a request to download the software via a phone call or SMS these are designed to create the impression that the victim’s account has already been compromised. Fraudsters target senior citizens by coercing them to download remote access software disguised as an FNB ‘security app’ meant to secure their accounts.
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